Job Description

Customer Service Representative Days and Weekend Availability Join to apply for the Customer Service Representative Days and Weekend Availability role at Baseline Fitness Customer Service Representative Days and Weekend Availability 4 months ago Be among the first 25 applicants Join to apply for the Customer Service Representative Days and Weekend Availability role at Baseline Fitness Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Baseline Fitness by 2x Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Representative - State Farm Agent Team Member Moline, IL $46,300.00 - $61,000.00 1 week ago Receptionist- Customer Service- Optical Office CREDIT CALL CENTER ASSOCIATE - E-COMMERCE NEW ACCOUNTS CALL CENTER ASSOCIATE - E-COMMERCE Bank Teller/Customer Service Representative Entry Level Customer Service - Work From Home Customer Service Representative - State Farm Agent Team Member Viola, IL $40,000.00 - $52,000.00 5 months ago Medical Customer Service Representative (Onsite) Customer Service Representative Nights and Weekend MOQUA_Specialist, Customer Service_542601 Rock Island, IL $52,500.00 - $71,250.00 2 days ago Senior Customer Service and Sales Representative Senior Customer Service and Sales Representative Customer Service Representative Nights and Weekend We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Baseline Fitness

Job Tags

Full time, Temporary work, Part time, Work at office, Local area, Shift work, Night shift, Weekend work,

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