Job Description

Job Description

Job Description

Position Title: Global Operations Director

Location: NJ, NY, or MA preferred

Reports To: Global Chief Transformation Officer

Position Overview:

The Global Director of Operations is a strategic enabler who partners with IVIRMA’s regional COOs and CEOs to elevate operational capabilities and drive performance across the global network. Rather than direct line management, this role operates through influence, best-practice sharing, and coordinated execution to support regional teams in delivering consistent, high-quality, and efficient care.

This individual will lead the development of a globally aligned operating model—supporting its design, implementation, and continuous improvement. A key focus will be on optimizing productivity and staffing models while ensuring exceptional patient and teammate experiences. The Director will work cross-functionally with clinical, operations, HR, and finance leaders to ensure data-informed performance management and operational excellence.

Key Responsibilities:

Global Operating Model Development

• Facilitate the design and evolution of IVIRMA’s global operating model in partnership with regional leaders.
• Define core frameworks and operational standards, including staffing ratios, clinic productivity benchmarks, and patient flow models.
• Ensure adaptability of the model to diverse regulatory, cultural, and clinical contexts across regions.

Regional Enablement and Implementation

• Support regions in implementing the global operating model through toolkits, training, and strategic advisory.
• Act as a central connector to ensure shared learnings and replication of successful practices across geographies.
• Partner with regional COOs to troubleshoot operational challenges and co-develop action plans.

Performance Management and Analytics

• Collaborate with data and finance teams to develop operational KPIs and performance dashboards.
• Drive alignment on performance metrics and benchmarks across regions.
• Facilitate performance reviews and foster a continuous improvement mindset across the network.

Experience and Culture Integration

• Ensure that operational initiatives uphold IVIRMA’s commitment to both patient experience and teammate wellbeing.
• Partner with HR and culture leaders to embed experience-focused metrics into operational routines.

Cross-Functional Collaboration

• Serve as a key liaison across clinical operations, HR, and finance functions to align operational initiatives with enterprise goals.
• Coordinate global forums or working groups for operations leaders to share insights, challenges, and progress.

Operational Risk and Change Readiness

• Contribute to risk assessments tied to operational shifts, regulatory changes, or capacity constraints.
• Support change management strategies for new operational initiatives or transformation programs.

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, or related field; Master’s degree preferred.
• 10+ years in healthcare operations, with experience supporting or scaling multi-site or multi-country models.
• Strategic consulting experience is a plus.
• Strong capability in operational modeling, performance analytics, and patient/staff experience design.
• Demonstrated ability to influence without direct authority and drive alignment in matrixed organizations.
• Fluent in English required and Spanish strongly preferred; additional European languages (e.g., Italian) are an advantage.
• Skilled in cross-cultural communication and global stakeholder engagement.

Location:

• Primarily remote, with frequent travel to locations expected (at least 2x per month), including multiple US locations, Spain, Italy, UK, and Nordics
• North East US base is preferred

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