Job Description
SUMMARY This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Provides guests with quality services in the following areas: Massage therapy, body care
- Develop and propose client treatment plans that specify which types of massage are to be used
- Maintain treatment records
- Provide clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises
- Educate the guest in the area of health enhancement and wellness and sell related retail products
- Recommend appropriate products or services according to guests need.
- Be knowledgeable and up to date on current service offerings, promotions, and/or policies
- Manage service time according to current protocols determined by management
- Cover all hours determined by schedule
- Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
- Relay guest concerns to management or appropriate administrator
- Maintain a thorough knowledge of all applicable job practices
- Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
- Attend mandatory meetings and/or trainings determined by management
- Display confidence and professionalism at all times
- Good rapport with fellow employees and reflect positive attitude
- Maintain open line of communication with supervisor
- Maintain superior working relations with internal and external customers while providing a memorable experience
- Ensure personal accountability for all work duties, assignments, and performance expectations
- Lead by example by displaying a readiness to respond positively to instruction and procedures
- Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
- Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
- Adhere to uniform and personal appearance standards set forth by the Employee Handbook
- Exemplify and model GTRS Core Values
- Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
- Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
- All other duties as assigned
EDUCATION/EXPERIENCE/REQUIREMENTS - Trained in Massage Therapy from an accredited learning institution
- Valid Massage Therapy License from the State of Michigan
- 18 years of age and have a High School diploma or GED
- Experience working with service booking software and Microsoft operating systems
OTHER SKILLS AND ABILITIES - Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
- Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
- Possess effective time management skills when completing assigned tasks
- Ability to identify complex problems, evaluate options, and implement solutions
- Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Motivated with a positive attitude and perform effectively under high pressure/volume
TYPICAL PHYSICAL & MENTAL DEMANDS - Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
- Ability to exert muscle force repeatedly or continuously over time involving muscular endurance and resistance to muscle fatigue
- Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatigue
- Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
- Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
- Ability to comprehend and follow directions
- Effectively handle stressful and difficult situations/interactions while remaining focused and professional
- Ability to see objects at close range and at a distance
- Perform complex or varied tasks under deadlines and tight schedules
- Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
- Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner
WORKING CONDITIONS - Low-moderate noise level
- Ability to work in a fast-paced environment in a safe and productive manner
- Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
- Employee parking proximity to resort entrance varies season to season due to business volume
- Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
Job Tags
Flexible hours, Weekend work, Afternoon shift,