Job Description
WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus
ABOUT THE ROLE: This Fraud Analyst I is a valued part of a cohesive team focused on protecting the assets of the bank and its customers. The Fraud Analyst I is responsible for reviewing transactions for possible fraud and suspicious activity. Investigating fraud alerts and reports by obtaining, and reviewing evidence, and determining facts from the information. This role will create initial fraud cases and assign to higher authority for investigation. The structure of this position requires the ability to work with processes based on varying and unique results and circumstances, not on defined instructions. This position requires attention to detail, as well as excellent analytical skills to identify suspicious and/or fraudulent activity. The individual will be required to exercise sound judgment and to observe the highest degree of confidentiality in the handling of information. This position operates under the guidance of team members with higher authority and the Fraud Manager.
WHAT YOU'LL BE DOING: - Detection: Identify various types of fraud (e.g., check, deposit, ACH, wire, new account, online account takeover, debit card, P2P).
- Escalation and Document: Document your findings and create initial fraud cases and assign to higher authority for investigation.
- Customer Communication and Monitoring: Monitor communication channels responding to general customer fraud inquiries. Complete customer callbacks when necessary monitor online account openings for fraud, and escalate account closure recommendations.
- Process Improvement and Relationship Building: Develop collaborative relationships, recommend process improvements, and maintain excellent communication skills.
- Fraud Process Coverage: Provide primary and backup coverage on fraud processes to ensure department responsibilities are met within service level agreements.
- Team Collaboration: Participate actively in team meetings and support team functions as needed.
- Continuous Learning and Compliance: Attend mandatory training, stay updated on systems, pursue ongoing education, and maintain knowledge of compliance regulations.
WHAT YOU SHOULD HAVE: - Associate degree or equivalent combination of education and up to 2 years related financial industry experience.
- Previous Fraud experience preferred.
- Previous banking or financial services experience required.
- Possesses investigative and research skills using various systems.
WHAT WE BRING TO THE TABLE: - Competitive compensation including base salary, bonus and/or incentive opportunities.
- Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
- Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
- Learning and development resources for personal and professional career development, and advancement opportunities.
- Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
- Support for the communities we live in through paid volunteer time and a company donation match opportunity.
WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
BASE PAY RANGE: $20 - $25 per hour
The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.
Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Job Tags
Hourly pay, Live in, Work at office, Flexible hours,